1. Who we are
Data controller: PROMEBEL, Av. Perfecto Palacio de la Fuente, 1, 03003 Alacant (Alicante), Spain.
Contact for any data protection matter: promebelspain@gmail.com, +34 603 377 588. Last updated: 13 November 2026.
2. What data we collect
• Identity and contact details: name, phone number, email address, messaging app.
• Project details you share through our forms, messages or calls: property address, measurements, preferences, files and images.
• Technical data: cookies, IP address, browser and device type, referral source, pages viewed and actions on the site (collected by Google Analytics 4).
3. Why we use it and our legal basis
• Answering your enquiry, preparing a quote and arranging a site survey — steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
• Designing, manufacturing and installing your furniture — performance of a contract (Art. 6(1)(b) GDPR).
• Invoicing, accounting and tax obligations — legal obligation (Art. 6(1)(c) GDPR).
• Website analytics cookies — your consent (Art. 6(1)(a) GDPR).
• Keeping the site secure and working properly — our legitimate interests (Art. 6(1)(f) GDPR).
4. Cookies and Google Analytics 4
We use Google Analytics 4, provided by Google Ireland Limited, to understand how visitors use the site. Analytics cookies are only set after you give consent through the cookie banner. Data may be transferred to Google LLC in the United States under the EU–US Data Privacy Framework and Standard Contractual Clauses.
Cookie banner. On your first visit to the English version of the site a banner lets you choose: “Accept all”, “Reject”, or “Preferences” to switch individual categories on or off — Necessary (always on), Functional, Analytics (Google Analytics 4) and Marketing.
Until you accept analytics cookies, Google Analytics is not loaded and Google Consent Mode keeps analytics and advertising storage set to “denied”. Your choice is stored in your browser’s local storage for 12 months.
To change or withdraw your consent at any time, click the “Cookies” button in the bottom-left corner of any page, or clear this site’s data in your browser settings.
5. Who receives your data
We never sell your data. We share it only with service providers acting on our behalf (website hosting by Framer B.V., Google, our email provider), with delivery and installation partners when needed for your order, and with public authorities when the law requires it.
6. How long we keep it
Enquiries that do not lead to an order are kept for up to 12 months after our last contact. Contract and invoicing records are kept for as long as Spanish tax and commercial law requires (generally six years). Analytics data is kept for up to 14 months.
7. Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing, to data portability, and to withdraw your consent at any time without affecting earlier processing.
To exercise your rights, email promebelspain@gmail.com with the subject “Data protection”. We will reply within one month.
8. Complaints
If you believe we have not handled your data properly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), C/ Jorge Juan 6, 28001 Madrid — www.aepd.es.
9. Changes to this policy
We may update this policy from time to time. The current version is always published on this page.
